Privacy Policy for Users in South Korea

1win handles your information carefully — and that applies to every user based in South Korea. The platform runs under an international Curaçao eGaming licence and meets established global security standards. These practices also follow the principles of Korea’s Personal Information Protection Act (PIPA), so information is processed lawfully, transparently, and with the right protections in place.

What Personal Data We Collect

Collection is kept to what actually matters. Only the information needed to keep accounts secure and to provide a reliable service is requested — nothing more.

Information You Provide Directly

During registration and identity verification (KYC), the platform collects: full legal name, date of birth, current residential address, phone number, email address, and copies of identity documents such as a passport or national ID card.

Data Collected Automatically

Some technical information is picked up automatically while the platform is in use. That includes the user’s IP address, device type, operating system, and browser configuration, plus a record of bets placed and transactions carried out on the account.

Why We Gather and Use Your Information

1win does not sell user information to third parties — that is a firm line. What is collected gets used for specific, legitimate purposes only:

• Meeting legal obligations under the platform’s operating licence
• Verifying user identity to protect against fraud and money laundering
• Processing deposits and withdrawals accurately and without delay
• Offering personalised bonuses based on account activity and preferences
• Providing technical support and resolving account issues when they come up

Legal Grounds for Processing Data

There are four legal bases under which personal information may be processed:

• Performance of the user agreement — processing is needed to actually deliver casino and betting services
• Legal compliance — this covers tax reporting, gaming regulations, and AML obligations
• Legitimate business interests — fraud prevention, security monitoring, and keeping the platform running well
• User consent — where processing is based on a voluntary, informed agreement from the account holder

Sharing Data with Third Parties

There are situations where information may be passed to a third party: payment providers handle deposit and withdrawal processing; licensed game suppliers need certain details to deliver casino products; and licensing or law enforcement authorities may receive information when a formal legal request comes in. Every partner involved is under strict confidentiality obligations — it goes nowhere else.

Data Security and Protection Measures

Keeping your information safe is not an afterthought. The platform applies solid security measures across storage, transmission, and internal access — covering all the points where it could be at risk.

Data Encryption and Network Protection

All personal and financial information moving through the platform is encrypted using SSL (Secure Socket Layer) protocol with a 256-bit key. On top of that, advanced firewalls are in place to catch and block unauthorised access attempts, hacking, and fraud before anything gets through.

Access Control and Secure Data Centers

Only a small, clearly defined group of employees can access the servers where user information is stored — and each of them has signed a non-disclosure agreement. The servers themselves sit in protected facilities with both physical access controls and monitored digital security systems running continuously.

Your Rights and Control Over Data

As a user in South Korea, you have real control over your personal information:

• Access — request a copy of everything held on your account
• Rectification — ask for any inaccurate or outdated details to be corrected
• Erasure — request that your account and records be deleted, where no legal retention obligation prevents it
• Withdraw consent — pull back consent for processing at any point where that was the legal basis
• Opt out of marketing — unsubscribe from promotional emails whenever you want

To use any of these rights, just reach out via Live Chat or email.

Cookie Policy Overview

Cookies on the platform serve a few practical purposes: keeping sessions active, collecting basic anonymous traffic analytics, and remembering the language settings a user has selected. They do not hold payment details or passwords. Cookies can be blocked or cleared at any time through browser settings — though turning them off fully may affect how certain parts of the site work.

Data Retention

Records are kept on file for as long as an account is active. After closure, some records may be kept for up to five years — this is a legal requirement tied to anti-money-laundering (AML) rules and covers the possibility of disputes arising after an account has been closed.

Changes to This Policy and Contact Us

This policy gets updated when the law changes or when the platform adjusts how it handles information. It is worth checking back occasionally to stay current. Any questions about how information is handled can go straight to the support team — Live Chat is available around the clock, and the email address is support@1win.social.